STEP 1
Write one clear entry per service
Give the name, what is included and the limits. “Move-out cleaning for houses and apartments; carpet shampooing is separate” is more useful than “all cleaning services.”
STEP 2
Choose the right kind of price
A fixed price covers a defined service. A starting price is a minimum with conditions. A range needs an explanation of what changes it. If you need to assess the work, say a quote is required.
- Write USD or CAD, rather than only a dollar sign.
- Keep any tax wording your business has approved with the price.
- Explain extra charges, exclusions and when the team confirms the total.
- Remove expired offers and conflicting prices elsewhere in your settings.
STEP 3
Let an unknown answer stay unknown
For an unlisted service or price, the receptionist should offer to collect the question for your team. Do not ask it to estimate a price from general knowledge.
FICTIONAL EXAMPLE · Austin, Texas · hair salon
A common problem, a clearer setup.
Callers hear a starting price and assume it covers every hair length and stylist.
Too vague
“Haircuts are $45.”
More useful
“A wash and cut starts at USD 45. The final price depends on hair length and stylist. Colour services are separate. The salon confirms the total before the appointment.”
Use this as a starting point. It does not change your saved settings.
YOUR NEXT TEST CALL
Say this. Then check what happened.
“Is 45 dollars the full price if I also want colour?”
What a useful result looks like
- The starting price is identified as USD.
- Colour is explained as separate.
- The answer does not turn an example price into a guaranteed total.
If it does not work as expected
Put the price and its conditions in the same service entry. For a Canadian business, use its approved CAD prices; CallMinded subscription currency does not set the currency of your own services.
Check the saved request in your lead inbox as well as what you heard. Review recordings or transcripts only if they are enabled for your account.
Put one improvement into practice.
Already have a workspace? Open Business settings, review your changes and activate them for new calls. Return here for the next test.
Open my workspace ↗New to CallMinded? See the written walkthrough →Explore the workflow for your business: plumbing call intake, cleaning enquiries or hair salon appointment requests. Compare planned USD pricing before requesting a guided pilot.